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How To Delete GCash Account: A Simple And Helpful Guide

For many Filipinos, the arrival of e-wallets in general and GCash, in particular, has absolutely changed how they spend their money. However, for many reasons, some GCash users want to deactivate or delete their accounts. If you don’t know how to delete GCash account, this guide on Techiestuffph.com is here for you.

how to delete my gcash account
While GCAsh is the most used e-wallet in the Philippines, it isn’t perfect.

One reason why a GCash user wants to delete their account is that they have a new one and want to delete the old one. And another reason is to have no use for GCash anymore. While GCAsh is the most used e-wallet in the Philippines, it isn’t perfect.

For accounts that have been inactive for a while, GCash neither suspends nor deletes them. If you change your mobile phone number, you can submit a support ticket. You may also be required to provide additional personal information. Without further ado, here is how to delete GCash.

How to delete GCash account by dialing *143#

Dialing *143# is one way to delete a GCash account. After dialing this USSD code, choose Account and Suspend.

how to delete gcash account smart
Dialing *143# is one way to delete a GCash account.

Since this solution is over two years old, there is a chance that it may no longer work. Some users have reported that they can’t find the suspend your GCash account option in the USSD menu.

How to delete GCash account by submitting a Support Ticket

If the above method doesn’t work, you can try submitting a support ticket. All you need to do is open your GCash app, click “Help,” and “Submit a Ticket.”

how to delete a gcash account
If the above method doesn’t work, you can try submitting a support ticket.

In your support ticket, enter the following details:

  • Email address: the email that is used to register for your GCash account.
  • GCash-registered full name
  • GCash-registered phone number
  • Concern category: from the drop down box, choose “My GCash account.”
  • Explain your concern
  • Attachments: optional

After you are done with filling in all your details, click “Submit.” Usually, you will receive a response within a day, so make sure to check your email.

Request deactivation by emailing GCash support

Another way to request for your GCash account’s deactivation or deletion is to send an email to [email protected]

It may take up to 3 days for GCash to respond to your request. You may need to provide additional information like your last login and your account balance. Remember to not provide your mobile PIN even when you are asked for it.

How to delete GCash account in Messenger

To unlink your GCash account on Messenger, in the chatbox, tap on “Money,” then scroll down and select “Your Account.” Here, you will see the option for “Unlink Account.” Tap on that, and confirm by “Yes, Unlink.” After that, you will receive a message confirming that your GCash account has been unlinked successfully.

how to delete gcash account in app
To unlink your GCash account on Messenger, in the chatbox, tap on “Money.”

How to cancel Gcash Mastercard order

To cancel, you will need to call the GCash hotline or email [email protected]

>>> Related: Payoneer To GCash: How To Link And Transfer Money

How to remove GCash Mastercard

To unlink your GCash Mastercard, you will need to send a request to GCash with the following details:

  • Email subject: GCash Mastercard – For Unlinking
  • Your name
  • Your GCash phone number
  • Your GCash Mastercard’s last four digits
how to unlink Gcash mastercard
To unlink your GCash Mastercard, you will need to send a request to GCash.

How to cancel GCash transaction

Next is how to cancel your transaction. You need to submit a ticket with the following details

  • Subject: Send Money – Wrong Recipient
  • Write down your concern
  • Your name
  • Your GCash phone number
  • Date and time when you make the transaction
  • The wrong mobile number
  • The correct mobile number of the recipient
  • Amount sent
  • Reference/Trace ID (received in your SMS)
  • Screenshots (optional)

You will be contacted by a GCash representative in 24 business hours.

How to cancel GCash payment

It is not possible to cancel your GCash payment. You can only submit a ticket for refund or adjustments.

If you entered an incorrect biller or an incorrect account number

  • Check if you received a payment confirmation through App inbox or SMS, take a screenshot as well as saving the details.
  • Check if the amount of money is deducted from your balance.
  • Check if you receive a refund in the next 1 to 3 working days.

If you entered a wrong amount of money

  • You can carry over excess amount to your next bill.
  • You can also submit a ticket to ask for a refund.

It is worth noting that different billers take different periods of time to approve a refund.

We hope that you find our guide on how to delete GCash account helpful. Keep checking back for updated information.

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